Customer Satisfaction Survey

The Group continues improving the customer service system. A comprehensive customer complaint management framework has been established, which includes regulations such as the Customer Relationship Control Procedure (《顾客关系控制程序》), Customer Feedback Management Policy (《客户心声管理规定》), Service Management Procedure (《服务管理程序》), and Customer Complaint Control Procedure (《客户抱怨控制程序》) in order to standardize the customer complaint handling processes and discover the problems in the management system in a timelier manner. Customers can express their opinions or raise their complaints through e-mail, telephone, letter and other means. Each subsidiary has implemented a well-structured customer feedback mechanism based on its specific business operations.

To improve the matching of products with customer needs, the Group organizes the customer satisfaction survey every year to understand customers' satisfaction on the Group's product quality, service, price, technology, etc., and then carries out an internal systematic improvement according to the survey results to enhance customer satisfaction. During the Reporting Period, each subsidiary conducted an in-depth analysis of the areas where points were lost in the customer satisfaction survey. Policies such as the Customer Feedback Management Policy (《客户心声管理规定》) and Corrective Action Control Procedure (《纠正措施控制程序》) were formulated. Relevant departments were assigned to develop corrective and preventive measures and ensure thorough follow-ups. Sunny SmartLead has launched an initiative to promote the integration of international team cultures, accelerating the cohesion and collaboration between local talents and domestic teams. This initiative aims to enhance operational effectiveness and improve overseas customer satisfaction.

Information on customer complaints and satisfaction surveys (on a percentage basis) for the five subsidiaries of the Company in the Reporting Period is shown in the table below:

In addition to satisfaction surveys, we engage with customers through various channels, including online communication, proactive visits, and invitations to our company so as to obtain the customers' opinions and requirements more effectively, and enhance customer stickiness and promote long-term and stable cooperation with customers. During the Reporting Period, Sunny Zhejiang Optics invited customer quality engineers to conduct quality-related audit training at the company. More than 100 participants, including the General Manager and relevant personnel from the business division, attended the training. Sunny Opotech has conducted multiple customer visits and invited customers to our company for offline discussions on the industry development trends of the modular sector. Meanwhile, Sunny SmartLead facilitated exchanges with customers on AR/VR industry insights and current market solutions to collaboratively advance leading "AR/VR vehicle" integration initiatives. Sunny Automotive Optech engaged with customers on quality control, delivery efficiency, and supply stability. The customers expressed satisfaction with Sunny Automotive Optech's continuous 24-month zero-defect and 100% on-time delivery performance. 

Customer Information and Data Protection

The Group takes privacy issues very seriously and protects the data information and privacy of its customers, business partners and employees to the utmost. The Group has complied with relevant laws and regulations in relation to customer information protection. The Information Security Management Committee has been delegated to manage, implement and monitor the Group’s customer data protection and privacy policies.

During the Reporting Period, there was no leakage of customer information happened in the Group.

 Sales situation

The Group is principally engaged in the design, research and development (“R&D”), manufacture and sale of optical and optical-related products.Such products are intermediate products and not end products and are mainly sold offline, not directly on the internet.The proportion of distributors within the Group is small . The majority of products are sold directly to customers.