Customer Satisfaction Survey

To improve the matching of products with customer needs, the Group organizes the customer satisfaction survey every year to understand customers’ satisfaction on the Group’s product quality, service, price, technology, etc., and then carries out an internal systematic improvement according to the survey results to enhance customer satisfaction. Sunny Opotech has established the Operational Regulations on Customer Satisfaction Surveys (《顧客滿意度調查作業規範》) and regularly distributes questionnaires to key customers to collect their feedback. In response to the customers’ opinions, Sunny Opotech convenes responsible departments to analyze the causes, take corresponding corrective and preventive measures, and timely follow up the progress of problem solving and form a complete cycle in accordance with the Control Procedures for Corrective and Preventive Measures (《糾正和預防措施控制程序》). Sunny Optical Intelligence (Yuyao) has formulated the Procedures for Customer Relationship Control (《顧客關係控制程序》), which clarifies the rights and responsibilities of each department. The Marketing Department issues customer satisfaction survey to key customers every year and achieves over 80.0% collection. Where the total score in the customer satisfaction survey is not up to the standard or any individual item is lower than 70.0%, the responsible department shall analyze the causes and take corrective measures to enhance customer satisfaction.

In addition to the satisfaction survey, an annual customer visit plan is formulated in accordance with to the location and importance of customers so as to obtain the customers’ opinions and requirements more effectively, and enhance customer stickiness and promote long-term and stable cooperation with customers. Furthermore, the Company also invite customers to our Company for communication and empowerment. During the Reporting Period, Sunny Zhejiang Optics invited customers for exchanges on structural development (NCI) process management, to promote orderly and efficient project development.

Information on customer complaints and satisfaction surveys (on a percentage basis) for the four subsidiaries of the Company in the Reporting Period is shown in the table below:

Customer Information and Data Protection

The Group takes privacy issues very seriously and protects the data information and privacy of its customers, business partners and employees to the utmost. The Group has complied with relevant laws and regulations in relation to customer information protection. The Information Security Management Committee has been delegated to manage, implement and monitor the Group’s customer data protection and privacy policies.

During the Reporting Period, there was no leakage of customer information happened in the Group.

 Sales situation

The Group is principally engaged in the design, research and development (“R&D”), manufacture and sale of optical and optical-related products.Such products are intermediate products and not end products and are mainly sold offline, not directly on the internet.The proportion of distributors within the Group is small . The majority of products are sold directly to customers.